Personalized Service, Real Solutions

by Jim Peplinski   Posted on Friday, April 5, 2024

At Jim Peplinski Leasing, we pride ourselves on delivering personalized service and real solutions that set us apart in the leasing industry. Our commitment to excellent customer service goes beyond satisfaction – we strive to exceed expectations at every turn.

How do we do it?

Annual Surveys

To continuously enhance customer satisfaction, we conduct annual benchmarking and customer satisfaction surveys. They not only offer valuable insights into our clients’ experiences, but they also allow us to refine our services to better meet your evolving needs. From initial contact to the end of the leasing process, we prioritize open communication, transparency, and responsiveness to ensure a smooth and seamless experience for our clients.

Client Events

We regularly express our gratitude to our valued clients through various events. These serve as tangible expressions of our appreciation for your unwavering support and loyalty. From the adrenaline rush of Ride & Race Day to the thrilling Bull Bustin’ Rodeo and our sophisticated Airline Limousine Customer Appreciation Luncheon, each event is carefully curated to create memorable experiences and strengthen the bond between our team and our clients.

We tell it to you straight

Effective communication is at the core of our customer satisfaction strategy. A question on our annual survey states “JPL communicates effectively throughout the vehicle leasing and end of lease process”. We’ve seen an increase in this rating from 2022 to 2023, something we take great pride in. This upward trend underscores our commitment to ongoing improvement and ensuring that every client interaction is helpful, engaging, and tailored to your specific needs.

What does success mean to us?

At Jim Peplinski Leasing, we measure our success by the meaningful relationships we build with each and every client. We prioritize authentic connections and strive to create an environment where every customer feels valued, respected, and understood. Our team of experienced representatives is here to offer genuine support, personalized solutions, and friendly guidance every step of the way.

In a world inundated with automated responses and impersonal interactions, we are dedicated to offering personalized service and real solutions. Our commitment to exceeding service expectations and fostering meaningful relationships makes us your number-one choice for a fleet leasing partner.

Whether you’re a new client or a returning customer, we are ready to provide you with the customer-focused service you deserve. Get in touch to learn more!

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